The success of Simtek UK has been built around the concept of using the latest technologies, reliable products and high standards of customer service. We have been able to achieve this through the hard work and dedication of a core team of employees who have constantly kept standards high to meet all our customers' expectations.
Mail Order Processing
Simtek (UK) always try to ensure that your goods will reach you in tip-top condition. We will advise you immediately of any delay, but usually goods are despatched same day or within 48 hours of receipt of your order. Things that need to me made or modified will have their own lead times which you will be advised of at time of ordering.
Should you have any complaints about your goods or the service received please feel free to contact us on 01706 854857 where we will endeavour to resolve any problems.
If you aren''t satisfied with a product that you have purchased from us, a refund will be given or the goods may be exchanged, provided they are returned to us within 14 days of purchase and are in the condition in which they were received.
Generally, goods under 2kg are generally sent by Royal Mail services (you can select at time of order) and those over 2kg are sent via carrier service. This varies depending upon how quickly you need the goods to arrive.
Information on our products is provided to aid your selection. If you require any further information please do not hesitate to contact us. It is the responsibility of the purchaser to ensure the parts ordered are suitable for the purpose for which they were purchased. Simtek (UK) accepts no liability for the application of any goods purchased.
Simtek (UK) 2012
Terms and Conditions of Trading
With Effect from 01-02-2010
1. Effect of Conditions
These conditions of sale shall apply to all contracts made between Simtek UK Ltd ("THE SELLER") and any purchaser ("the Customer") of THE SELLER's products ("the Goods") or of THE SELLER's services ("the Services"). The Customer agrees that any other conditions which appear or are referred to on any document coming from the Customer shall not apply to any contracts with THE SELLER.
2. Contract Terms and Variations
These conditions of sale are considered by THE SELLER to be fair and reasonable and THE SELLER's prices are based upon contracts made on these conditions. The Customer will be deemed to have accepted that these conditions are fair and reasonable unless the Customer notifies THE SELLER in writing to the contrary before any contract is made. No alteration to these conditions shall be binding on THE SELLER unless agreed in writing by THE SELLER. THE SELLER reserves the right to amend or change the terms of business, including charges for goods and fee rates for services, by giving one month's notice in writing.
3. Delivery and Completion of Services
3.1 Delivery of the Goods shall be made by the Customer collecting the Goods at THE SELLER's premises at any time after THE SELLER has notified the Customer that the Goods are ready for collection or, if some other place for delivery is agreed by THE SELLER, by THE SELLER delivering the Goods to that place.
3.2 Any date quoted for delivery of goods or completion of the Services is given in good faith but is not guaranteed and does not form a term or condition of contract. THE SELLER will endeavour to comply with any such date, but will not be liable for any failure from whatever cause to meet a date.
3.3 THE SELLER will not be liable to the Customer if due to circumstances outside its control it is prevented from performing any of its obligations under any contract.
4. Provision of Services on a Customer's Site
4.1 THE SELLER will provide support and services on the Customer's site where this is requested and agreed.
4.2 THE SELLER reserves the right to delegate any specialised services needed by the Customer to such employees, consultants or associates, as it considers appropriate. When working on the Customer's site, they are carrying out the instructions of the Customer (although remaining an employee or associate of THE SELLER) and the Customer hereby agrees to indemnify THE SELLER against all claims and expenses for which THE SELLER and the employee or associate may become liable by reason of the acts or omissions of THE SELLER's employee or associate during this period.
4.3 Where THE SELLER agrees to provide services on site, the Customer agrees to pay a minimum of three hours work at the current hourly rates in force. In addition, the Customer agrees to pay the costs associated with travelling. Travel in a vehicle is charged at £30.00 per hour and includes fuel. Other travel (e.g. trains, air travel and accommodation) is charged at cost.
4.4 The Customer agrees not to solicit, or make an offer to, or permit the employment of, or hire as an independent consultant, associate or supplier during the currency of the period services are being provided, or within 12 months of its termination, any person concerned with the provision of goods and services from THE SELLER. If at the Customer's request, this condition is waived, a sum of £15,000 plus VAT will immediately become payable to THE SELLER.
5. Invoices and Terms for Payment
5.1 Unless the Customer notifies THE SELLER in writing of any query or objection to any invoice within seven days from the date of that invoice, the Customer shall be deemed to accept that the invoice is correct in all respects.
5.2 The Customer shall pay the price of the Goods or Services within thirty days from the date of THE SELLER's invoice. In the case of Goods payment shall be made even though delivery may not have taken place and property in the Goods may not have passed to the Customer. The time of payment of the price shall be of the essence of the contract.
5.3 The Customer shall have no right of set-off and a claim or counter-claim by the Customer against THE SELLER shall not be a reason for deferring or withholding payment of sums due to THE SELLER.
5.4 If the Customer fails to make payment by the due date then, without prejudice to any other right or remedy available to THE SELLER, THE SELLER shall be entitled to:-
5.4.1 cancel the contract or suspend any further deliveries or services for the Customer;
5.4.2 appropriate any payment made by the Customer to such of the Goods or Services (or the goods or services supplied under any other contract between the Customer and THE SELLER) as THE SELLER may think fit notwithstanding any purported appropriate by the Customer; and
5.4.3 charge the Customer interest (both before and after any judgement) on the amount unpaid, at the rate of 5% per annum above Barclays Bank PLC Base Rate from time to time, until payment in full is made, a part of a month being treated as a full month for the purpose of calculating interest.
6. Risk/Passing of Property in the Goods
6.1 Property in the Goods shall remain in THE SELLER until all moneys due from the Customer to THE SELLER (upon whatever grounds and however such liability has arisen) have been paid or until the Customer re-sells the Goods to a third party in the usual course of the Customer's business. 6.2 The Goods shall be at the risk of the Customer from the time of delivery.
6.3 Until property in the Goods has passed from THE SELLER:-
6.3.1 the Customer shall take responsibility for any loss or damage and shall insure the Goods, and all other Goods of THE SELLER as shall be in the Customer's possession, to their invoice value;
6.3.2 the Customer shall ensure that after the Goods have been delivered or until they have been incorporated in other products or re-sold in the ordinary course of the Customer's business, the Goods shall be stored or otherwise identified in such a way as to show that they still remain the property of THE SELLER; and
6.3.3 the Customer shall not mortgage, charge or dispose of the Goods (otherwise than by incorporating them in other products or re-selling them in the ordinary course of the Customer's business) without the written consent of THE SELLER.
6.4 Any Goods sold by THE SELLER and by arrangement held by THE SELLER on behalf of the Customer are so held at the sole risk of the Customer, who indemnifies THE SELLER against any loss or damage to them, however arising.
7. Warranties and Liability
7.1 Subject to the conditions set out below THE SELLER warrants that the Goods and Services will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of six months from delivery.
7.2 The above warranty is given by THE SELLER subject to the following conditions:
7.2.1 THE SELLER shall be under no liability in respect of any defect in the Goods or Services arising from any drawing, design or specification supplied by the Customer;
7.2.2 THE SELLER shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow THE SELLER's instructions (whether oral or in writing), misuse or alterations or repair of the Goods without THE SELLER's approval;
7.2.3 THE SELLER shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
7.2.4 the above warranty does not extent to parts, materials or equipment not manufactured by THE SELLER in respect of which the Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to THE SELLER.
7.3 Subject as expressly provided in these conditions, and except where the customer is a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
7.4 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.
7.5 Any claim by the Customer which is based on any defect in the Services or any defect in the quality or condition of the Goods or their failure to correspond with specification shall be notified to THE SELLER within 7 days from the date of completion of the Services or delivery of the Goods or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Customer does not notify THE SELLER accordingly, the Customer shall not be entitled to reject the Goods or Services and THE SELLER shall have no liability for such defect or failure, and the customer shall be bound to pay the price as if the Goods had been delivered or the Services had been provided in accordance with the Contract.
7.6 Where any valid claim in respect of:-
7.6.1 any of the Goods which is based on any defect in the quality or condition of the Goods or failure to meet specification; or
7.6.2 any of the Services which is based on any defect in the Services or their failure to meet specification is notified to THE SELLER in accordance with these conditions THE SELLER shall be entitled to replace the Goods (or the part in question) or carry out the Services again free of charge, or at THE SELLER's sole discretion, refund to the Customer the price of the Goods or Services (or a proportionate part of the price), but THE SELLER shall have no further liability to the Customer.
7.7 Except in respect of death or personal injury caused by THE SELLER's negligence, THE SELLER shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of any contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of THE SELLER its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer or the supply of the Services and the entire liability of THE SELLER under or in connection with any contract shall not exceed the price of the Goods or Services.
7.8 The liability of THE SELLER for any loss or damage caused to any motor vehicle belonging to the Customer (and whether caused by the negligence of THE SELLER, its employees or agents) whilst such vehicle is in the possession of THE SELLER shall not exceed £50,000 or such other sum as THE SELLER may agree with the Customer in writing.
8. THE SELLER's Right to Re-Possess Goods
8.1 If the Customer defaults in making any payment to THE SELLER in respect of any liability owed by the Customer to THE SELLER after the due date for such payment, or if the Customer deals with the Goods in any way (other than permitted above) adverse to the title of THE SELLER, or has a receiving order made against him, or is made bankrupt, or (where the Customer is a limited company) enters into liquidation, or if an administrator or a receiver is appointed over the whole or any part of the Customer's assets or undertaking, or if the Goods are seized under any execution or distress or other form of legal process:-
8.1.1 any existing contract between the Customer and THE SELLER shall automatically determine (but without prejudice to any pre-existing claim which THE SELLER may have under these conditions against the Customer) and;
8.1.2 the Customer shall cease to be in possession with the consent of THE SELLER of the Goods and of all other goods, being the property of THE SELLER which are at that time in the Customer's possession, custody or control, and;
8.1.3 THE SELLER shall be entitled to enter any premises of the Customer and recover immediate possession of all goods which are the property of THE SELLER and shall not be liable for any damage or loss reasonably occasioned to any other property owned by the Customer to which such goods have been attached during the course of removing such goods and retaking possession of them.
8.2 For the purpose of clause 9.1 above all goods manufactured or supplied by THE SELLER and bearing THE SELLER's name which are in the Customer's possession, custody or control at the time when the right of THE SELLER to repossession arises under that sub-clause shall be deemed to be goods supplied to the Customer by THE SELLER in which property has not passed to the Customer unless the contrary is proved.
The property and any copyright or other intellectual property rights in any design, plan, drawing or other document provided by THE SELLER in the course of supplying the Goods or Services shall belong to THE SELLER.
10. Governing Law and Jurisdiction
All contracts to which these conditions of sale apply, no matter where concluded, will be subject to English Law and any disputes will be resolved by the English Courts.
|We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.|
|(1) What information do we collect?|
|We may collect, store and use the following kinds of personal data:|
|(a) information about your visits to and use of this website;|
|(b) information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;|
|(c) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications;|
|(2) Information about website visits|
|We may collect information about you computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.|
|We may send a cookie which may be stored on by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.|
|Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one].|
|(3) Using your personal data|
|(a) improve your browsing experience by personalising the website;|
|(b) send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;|
|(c) send to you marketing communications relating to our business, or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at firstname.lastname@example.org;|
|(d) provide other companies with statistical information about our users - but this information will not be used to identify any individual user;|
|We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.|
|(4) Other disclosures|
|(a) to the extent that we are required to do so by law;|
|(b) in connection with any legal proceedings or prospective legal proceedings;|
|(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);|
|(5) International data transfers|
|If you are in the European Union, information which you provide may be transferred to countries (including the United States, Japan and other countries) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.|
|(6) Security of your personal data|
|We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.|
|You are responsible for keeping your password confidential. We will not ask you for your password.|
|(7) Policy amendments|
|(8) Your rights|
|You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).|
|You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email to email@example.com at any time.|
|(9) Third party websites|
|The website contains links to other websites. We are not responsible for the privacy policies of third party websites.|
We wish to make our website as easy to use, reliable and useful as possible. In order to do this through an online service this sometimes may involve placing small items of data on your device, such as your computer or phone. These include small files known as cookies.
The data we place on your device is used to improve the functionality and usefulness of this website, the following are some of the examples ways in which we use you’re the data placed on your device.
· Enabling the website to recognise your device so you don’t have to give the same information several times during one website visit.
· Measuring how people use the website; this enables us to improve the service we offer to you through our website.
· Recognizing that you may have already given us username and password information so you don’t have to enter it on every page you visit.
These files cannot be used to identify you personally; you can manage these files yourself and learn more about their function through Internet browser cookies – what they are and how to manage them (external website link).
There are two varieties of cookies which you are likely to encounter when using our website, these are as follows;
· First Party Cookies- These cookies which allow our website to function to its best ability; for instance storing items in your shopping cart.
· Third Party Cookies- These are cookies which are found in other companies’ internet tools which can be found on our website; for instance Facebook, or Google +1 enhancements.
First Party Cookies
First Party Cookies
Our website uses a number of cookies in order to increase the functionality, we have listed the cookies in use below as well as how we use them and how long they are likely to last.
Prevents you having to log in or add shopping items to your cart multiple times as you navigate the website.
Unique user data
At end of website session
Third Party Cookies
Third Party Cookies
We use a number of third party applications on our website in order to increase its ease of use and functionality to the user, we have listed these below. You should check the suppliers website if you have any concerns about these cookies.
Google Analytics Tracking
This data allows us to track the number of visitors to our website.